Director, Underwriting & Customer Service Operations
New
United StatesFull-TimeDirector
Salary135,000 USD per year
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Job Details
- Experience
- Ten (10) plus year of experience
Requirements
- 10+ years of experience leading insurance service operations.
- Bachelor’s degree preferred.
- Current and active 2-20 or 4-40 insurance license (or ability to obtain).
- Experience supporting multiple lines or carriers.
- Strong knowledge of carrier underwriting guidelines, tools, and models.
- Proven experience in P&L management and operational leadership.
- CPCU, AU, CIC or CPIA designations preferred.
Responsibilities
- Directs and profitably manages underwriting and call center operations.
- Develops and maintains positive, professional and constructive relationships with carrier partners.
- Leads underwriting and servicing team members in executing business strategy.
- Coaches direct reports through regular feedback and performance evaluations.
- Resolves escalated problems for underwriting and service operations.
- Works with senior leadership to establish unit goals and budgets.
- Maintains ownership of operational P&L performance.
- Ensures accurate risk selection and adherence to carrier underwriting guidelines.
- Develops and enforces underwriting quality control procedures.
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