Senior Healthcare Customer Service Representative
New
Remote work flexibility within the United StatesFull-TimeSenior
Salary16.61 - 22.95 USD per hour
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Job Details
- Experience
- 1+ year
- Required Skills
- Customer serviceHIPAA
Requirements
- High school diploma or GED required.
- Minimum 1+ year of experience in a healthcare call center or revenue cycle environment.
- Familiarity with healthcare billing processes, insurance terminology, and medical claims workflows.
- Experience using EMR systems such as Epic, Cerner, Meditech, or equivalent platforms.
- Strong understanding of healthcare terminology (EOBs, CPT, ICD-10, HCPCS, DRGs, etc.).
- Excellent communication skills with the ability to explain complex information clearly and empathetically.
- Ability to manage high call volumes while maintaining accuracy and service quality.
- Strong problem-solving skills with attention to detail and customer-focused mindset.
Responsibilities
- Serve as the primary point of contact for patients, handling inquiries related to billing, insurance claims, account balances, and payment plans.
- Deliver high-quality customer service through inbound and outbound calls with a strong focus on first-call resolution.
- Navigate and update patient records using EMR systems such as Epic, Cerner, Meditech, or similar platforms.
- Interpret and explain healthcare documentation including EOBs, CPT/ICD-10 codes, authorizations, and medical billing statements.
- Research and resolve patient inquiries using internal tools, FAQs, and healthcare revenue cycle resources.
- Ensure compliance with HIPAA, PCI, and other healthcare regulatory standards while handling sensitive information.
- Maintain professionalism and empathy while managing high-volume, time-sensitive interactions.
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