Associate - Trust & Safety
New
L
Lokal AppTrust & Safety
Uttar Pradesh, IndiaContractEntry
Salary not disclosed
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Job Details
- Languages
- Hindi & English
- Required Skills
- Microsoft ExcelCRM
Requirements
- Bachelor’s degree in any discipline
- Prior experience in content moderation, community moderation, or a similar role preferred
- Strong understanding of community guidelines and platform safety standards
- Good decision-making and analytical skills
- Excellent verbal and written communication skills
- Proficiency in Hindi & English (Read, Write & Speak mandatory)
- Basic knowledge of CRM tools, Excel, and computer operations
- Ability to handle sensitive content in a professional and composed manner
- High attention to detail and ability to work independently as well as in a team
- Experience in Trust & Safety operations (preferred)
- Familiarity with social, audio, or video-based community platforms (preferred)
- Strong interpersonal and conflict-resolution skills (preferred)
- Ability to work in a fast-paced and high-volume moderation environment (preferred)
Responsibilities
- Review and moderate audio, video, and chat conversations as per platform guidelines
- Identify, flag, and escalate inappropriate, harmful, or policy-violating content
- Ensure consistent implementation of community standards and moderation policies
- Audit recorded conversations to maintain quality and compliance standards
- Maintain accurate moderation records and contribute to periodic reports
- Engage with users and hosts to clarify platform policies when required
- Stay updated with evolving moderation guidelines and safety protocols
- Support the Trust & Safety team in maintaining platform integrity and user trust
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