Participant Services Associate
New
United States; those that do will only be available in the following states: AZ, CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, PA, SD, TN, TX, UT.Full-TimeEntry
Salary37,440 USD per year
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Job Details
- Required Skills
- Customer serviceWritten communicationMultitaskingVerbal communicationTroubleshootingData entry
Requirements
- High School Diploma or GED.
- Some college preferred or equivalent experience.
- Patience and ability to listen attentively.
- Clear communication skills.
- Positive, optimistic attitude.
- Typing speed of at least 35 WPM.
- Ability to multitask and prioritize tasks.
- Effective writing skills with proper organization, phrasing, and grammar.
- Ability to work cooperatively as a team player with exceptional attendance.
Responsibilities
- Respond to participant inquiries via phone calls, e-mails and voicemails within standard service level agreements.
- Answer incoming call within 60 seconds
- Complete ongoing training to become well versed in different plan areas.
- Backup other Contact Center team members.
- Assist with updating processes and procedures.
- Assist with additional activity as needed.
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