Healthcare Advocate
G
GrantedHealthtech
Remote - Continental US, 7am - 8pm EST, 7 days/weekFull-TimeMiddle
SalaryAt least 50,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years
- Required Skills
- DocumentationHIPAA
Requirements
- 2+ years of experience in patient/healthcare advocacy, medical billing, or health insurance
- Flexible schedule to work 40 hours between 7am - 8pm EST, 7 days/week
- Experience working directly with provider offices, health insurers, and debt collection groups
- Strong phone-based follow-up skills
- Strong written communication skills for documentation
- Solid working understanding of HIPAA and PHI handling
- Bias for action in ambiguous environments
Responsibilities
- Resolve complex user cases end‑to‑end
- Contact providers and insurers via phone, email, and fax
- Investigate and triage issues across benefits, eligibility, claims, prior auth, billing codes, and payment responsibility
- Advocate for the user with persistence and clear documentation
- Communicate clearly with users regarding progress and options
- Maintain high-quality case notes
- Continuously learn healthcare regulations and payer behavior
- Improve operational playbooks and workflows
- Partner with Product and Engineering on automation
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