Reservations & Guest Support Specialist
Remote (United States)Full-TimeMiddle
Salary50,000 - 65,000 USD per year
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Job Details
- Required Skills
- Customer serviceAttention to detailTime ManagementData entry
Requirements
- Strong customer service and communication skills
- High attention to detail and organization
- Ability to manage multiple tasks in a remote work environment
- Basic computer proficiency
- Ability to learn new systems
- Professional, reliable, and responsive
Responsibilities
- Assist with reservation requests, confirmations, and scheduling updates
- Respond to guest inquiries via email, phone, and messaging platforms
- Maintain accurate records, calendars, and service documentation
- Monitor timelines to ensure changes and confirmations are processed correctly
- Provide general guest support to ensure a smooth and positive experience
- Follow established workflows and quality standards
- Collaborate with internal team members to support daily operations
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