Director, Renewal Management
New
Fully remote work opportunity within the United States.Full-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 7–9 years
- Required Skills
- CRMCustomer SuccessSaaS
Requirements
- 7–9 years of experience in SaaS, subscription-based businesses, or related environments with expertise in renewals, customer success, revenue operations, or account management.
- 2–4 years of leadership experience managing global, offshore, or distributed teams.
- Proven track record leading high-volume, transactional renewal operations with strong focus on customer retention and recurring revenue growth.
- Strong operational excellence, process optimization, and workflow design capabilities.
- Experience managing renewal forecasting and large customer portfolios with a high degree of accuracy.
- Familiarity with auto-renewal programs, contract-based renewal models, and CRM-driven workflows.
- Strong analytical mindset with the ability to interpret operational data and drive business insights.
- Experience implementing automation, AI-assisted workflows, or technology-enabled process improvements.
- Excellent communication, collaboration, and stakeholder management skills across cross-functional teams.
- Ability to thrive in a fast-paced, metrics-driven environment with evolving priorities.
Responsibilities
- Define and execute a global renewals strategy aligned with customer retention, recurring revenue growth, and operational efficiency goals.
- Lead and develop a high-performing global renewals team, including offshore and distributed team members, through coaching, performance management, and enablement initiatives.
- Oversee the full renewal lifecycle for annual and multi-year subscription contracts, ensuring timely and accurate execution.
- Collaborate cross-functionally with Sales, Customer Success, Finance, Legal, Product, and Deal Desk teams to resolve renewal blockers and improve customer satisfaction.
- Drive initiatives focused on churn reduction, expansion opportunities, pricing strategies, and multi-year renewal programs.
- Deliver accurate renewal forecasting, executive reporting, and operational analytics to support strategic decision-making.
- Build and optimize scalable renewal processes, automation initiatives, AI-powered workflows, and operational governance models.
- Serve as an escalation point for high-risk or complex renewals while championing a customer-first renewal experience.
- Monitor key performance indicators including gross and net retention rates, forecast accuracy, renewal timing, and team effectiveness.
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