Director, Renewal Management
New
PennsylvaniaFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 7-9 years
- Required Skills
- Analytical SkillsProcess improvementCustomer Success
Requirements
- 7-9 years of experience in SaaS renewals, customer success, or revenue operations.
- Proven ability to lead high-volume renewal operations in a subscription-based business.
- Experience managing globally distributed teams, especially offshore.
- Strong operational excellence and analytical skills, with a knack for process design.
- Proficiency in managing and forecasting large renewal portfolios accurately.
- Excellent cross-functional communication and stakeholder engagement abilities.
- Experience with technology improvements, including automation and CRM tools.
Responsibilities
- Define and execute a global renewals strategy to enhance customer retention and revenue.
- Build scalable renewal processes that increase efficiency and predictability while mitigating churn risk.
- Lead a high-performing global renewals team, providing mentoring and development.
- Own the full renewal motion for annual and multi-year contracts.
- Drive automation and process improvement initiatives to enhance operational effectiveness.
- Deliver accurate renewal forecasts and detailed reporting.
- Champion a customer-first renewal experience and serve as the escalation point for complex renewals.
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