Sr. Account Manager
New
Source API remote eligibility restrictions: United StatesFull-TimeSenior
Salary122,000 - 135,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 6+ years
- Required Skills
- Data AnalysisProblem SolvingOrganizational skillsPresentation skillsWritten communicationAccount ManagementCross-functional collaboration
Requirements
- 6+ years of Account Management experience with demonstrated ability to forecast and run and end to end renewal deal cycle
- Advanced written and oral communication and presentation skills
- Ability to adapt approaches to meet business needs and flexibly respond to emerging/evolving client needs
- Demonstrated ability to analyze and utilize data
- Development of business review decks and utilizing data to uncover pain points or spotlight an area of opportunity
- Demonstrated ability to collaborate across functions (ex: product, sales, reporting, legal, finance) and work well in a team environment
- A positive attitude and team player who can elevate AM colleagues
- High level of initiative and ability to work autonomously
- Ability to handle stressful situations and deadline pressures well
- Excellent problem solving capabilities and organizational skills
- Comfortable working in an evolving, fast-paced startup-like environment
- Background in banking or Fintech is a plus
Responsibilities
- Develop account strategy and map out a plan to achieve quota; conduct whitespace analysis, prioritize outreach, and provide forecasts for opportunities identified
- Understand MANTL’s products and effectively communicate all offerings to the client; cross-sell products by identifying additional needs within an existing client offering; lead commercial conversations ensuring end to end success of the contracting process
- Develop a proactive client outreach cadence and conduct semi-annual reviews with all clients; ensure you are the point of contact for business opportunities, issues, and questions
- Drive customer satisfaction and reference ability; thorough ticket review and resolution
- Access, analyze, present customer reports to draw conclusions and provide recommendations; develop strategies to address issues posing risk to the renewal
- Serve as an expert on the customer and work with all other MANTL teams to optimize the customer experience across your book of business; identify and prioritize enhancements that improve client satisfaction and retention
- Ticket manage; review and assess severity and priority, engage engineering when needed
- Manage all client communication, conflict resolution, and compliance on client deliverables
- Lead implementation of new platform, coordinating with the client and internal stakeholders
- Support launch of new clients in collaboration with the implementation teams
- Provide ongoing training support to ensure adoption of our product(s); identify FAQ for help desk articles and/or videos to ensure scalability
View Full Description & ApplyYou'll be redirected to the employer's site
