Digital CX Designer/Consultant
New
United Kingdom, Home BasedFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisFigmaCommunication SkillsA/B testing
Requirements
- CX design experience - designing digital journeys (Experience in working with design systems, creating wireframes, prototypes and user flows), in a financial services or employee benefit environment, with an understanding of design standards and accessibility
- Experience of working with Figma as a design tool
- Can demonstrate strong communication skills and the ability to present and articulate information in front of internal and external stakeholders
- Analytical and comfortable reviewing data to identify challenges in journeys and recommend solutions.
- Ability to clearly articulate issues and work with IT on solutions for compelling digital journey improvement
- Experience of working with qualitative and quantitative research, including the ability to interpret findings, identify meaningful patterns, and apply insights to improve digital journeys
Responsibilities
- Support the end-to-end CX design process across digital channels (web, mobile, voice and portals).
- Work with UX team members to produce wireframes, prototypes, and interaction designs using Figma and design system components.
- Contribute to user experience strategy through research, data insights, application of behavioural theories and industry best practice.
- Maintain and update journey maps, ensuring journeys are clear, consistent and customer centric.
- Work with UX Researchers, BAs, Product Owners and Developers to ensure solutions are both user focused and technically feasible.
- Support usability testing, user research, A/B testing and iteration cycles.
- Review existing client digital platforms, assess strengths and pain points, and produce actionable recommendations for improvement.
- Plan, interpret and apply findings from primary research activities such as user interviews, usability testing, journey walkthroughs and workshops.
- Leverage secondary research sources including analytics, MI, client insight, industry benchmarks, regulatory guidance and trend analysis to triangulate findings and strengthen recommendations
- Participate in client workshops to understand existing member experiences and future journey requirements, walk through designs and gather feedback.
- Confidently explain design rationale, customer insights and digital propositions to clients.
- Support commercial conversations by clearly articulating the value of customer centric digital journeys.
- Translate research insights into clear, compelling narratives for clients, linking evidence to commercial and experience outcomes
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