Customer Solutions - Director
New
UK, Ireland. The role is 100% remote for candidates based in the UK and Ireland.Full-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 10+ years of combined hands-on and people management experience
- Required Skills
- LeadershipPeople ManagementStakeholder management
Requirements
- Bachelor’s degree or higher in engineering, optimization, or similar technical field
- 10+ years of combined hands-on and people management experience within professional services and/or technology consulting to deliver complex software product implementations for high-profile clients
- Experience leading technical teams in a large matrixed consulting organization and building and scaling a team in technology start-up organization
- Strong technical acumen with the ability to translate business problems to technical solutions
- Strong collaboration experience with sales organizations, including presales engagement
- Executive presence with ability to build credibility with C-Level and other senior customer
- Excellent leadership, communication, and stakeholder management skills
- Ability to manage multiple priorities across delivery, operations, and people leadership
- Determined to solve customer problems, with a strong sense of urgency and an understanding of project delivery requirements
- Proven record of leading on-time delivery of projects with a high degree of predictability and quality
Responsibilities
- Oversee successful execution and quality of all projects within the region
- Ensure strong project governance, delivery consistency, and customer satisfaction
- Drive accountability for timelines, scope, budget, and outcomes
- Manage and resolve escalations effectively, partnering cross-functionally as needed
- Partner closely with EMEA Sales teams to support strategic opportunities
- Ensure thorough and effective technical discovery and continuously improve the probability of project success
- Provide oversight and input into presales scoping, solutioning, and resource planning
- Lead and develop a regional team of Engagement Managers, Solution Architects, Developers, and Technical Account Managers
- Foster a high-performance, collaborative, and customer-focused team culture
- Act as the primary regional interface for Customer Solutions, Sales, R&D and other customer-facing functions
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