Client Service Associate
Australia, Canada, India, Ireland, New Zealand, Philippines, Singapore, South Africa, United Kingdom, United StatesFull-TimeMiddle
Salary65,000 - 80,000 USD per year
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Job Details
- Experience
- 3+ years of client service experience
- Required Skills
- Problem SolvingWritten communicationComplianceMicrosoft Office SuiteVerbal communicationData entryRelationship managementMarketing
Requirements
- Bachelor’s degree is highly preferred; or equivalent work experience
- 3+ years of client service experience; supporting one or more financial advisors highly preferred
- Financial licensing is not required, however a plus
- Experience working with custodial platforms (Schwab, Fidelity, etc.) not required, however a plus
- Proficient in Microsoft Office Suite
- High degree of accuracy, attention to detail, and strong problem-solving skills
- Self-motivated, positive attitude with a collaborative mindset
- Excellent written and verbal communication skills
Responsibilities
- Serve as a trusted point of contact for clients, ensuring all service requests, inquiries, and administrative needs are handled with accuracy and care.
- Manage account administration, including onboarding, transfers, maintenance, and coordination with custodians and third-party providers.
- Prepare thoroughly for client meetings by doing basic data entry and organizing documentation, reports, and planning materials.
- Participate actively in client meetings, capturing detailed notes, providing in-meeting support, and reinforcing the firm’s client-first culture.
- Drive post-meeting execution by tracking, coordinating, and completing action items in collaboration with advisors, custodians, and clients.
- Maintain organized, compliant client records and ensure adherence to regulatory and internal standards.
- Ability to work effectively across multiple business lines to create a cohesive advisor and client experience.
- Assist with marketing initiatives by preparing and submitting materials for compliance review.
- Use RegEd to route marketing and client communication pieces through the required compliance process.
- Track approvals and ensure all communications align with regulatory requirements and firm standards.
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