Director of Client Management
USFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 8–10+ years of progressive experience
- Required Skills
- Cross-functional Team LeadershipResource PlanningMicrosoft OfficeRelationship managementTeam managementStrategic thinking
Requirements
- Bachelor’s degree or equivalent experience in a related field
- 8–10+ years of progressive experience in client services, account management, or client success roles
- 5+ years of people management experience, including leadership of senior professionals or managers
- Strong background in healthcare, insurance, or TPA environments, ideally with self-funded health plans
- Proven track record of driving client retention, growth, and operational excellence
- Strong financial, analytical, and business acumen with experience in performance and resource planning
- Ability to lead cross-functional initiatives and influence senior stakeholders
- Excellent communication, leadership, and relationship management skills
- Proficiency in Microsoft Office tools and data-driven reporting
Responsibilities
- Lead, coach, and develop a team of Account Executives, including hiring, performance management, and succession planning
- Define and monitor KPIs, service standards, and performance expectations for the client management function
- Serve as executive sponsor for key clients, ensuring strong relationships, retention, and account growth
- Oversee client onboarding, renewals, and ongoing service delivery to ensure operational excellence
- Partner with Sales, Operations, Finance, and Product teams to align client needs with organizational capabilities
- Identify trends, risks, and opportunities using data, client feedback, and performance metrics
- Drive process improvements across client services, onboarding, enrollment, claims, and related operational workflows
- Support enterprise initiatives related to compliance, governance, and client experience enhancement
- Monitor financial performance, including client profitability, service costs, and resource allocation
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