Associate IT Service Center Rep

USFull-TimeJunior

Salary not disclosed

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Job Details

Experience: 2 years of IT support experience, or High School Diploma/GED with 4 years of relevant experience.
Required Skills: Microsoft ExcelCustomer serviceMicrosoft OfficeNetworkingTroubleshootingPowerPoint

Associate degree in Information Technology or related field with 2 years of IT support experience, or High School Diploma/GED with 4 years of relevant experience.
Experience in IT support, help desk, or PC support environments.
Working knowledge of Microsoft Office tools (Word, Excel, PowerPoint, Outlook).
Experience supporting VPN connections and communication tools such as Skype or similar platforms.
Strong troubleshooting and problem-solving skills for hardware, software, and network issues.
Excellent written and verbal communication skills.
Ability to work effectively in a team-oriented and service-driven environment.
Strong attention to detail with accurate documentation and follow-through.
Customer-focused mindset with strong interpersonal skills.

Provide first-level technical support for applications, hardware, and peripheral devices across hospital, campus, and remote users.
Troubleshoot, document, resolve, or escalate IT incidents using a centralized ticketing system.
Utilize remote support tools to diagnose and resolve workstation and connectivity issues.
Collaborate with network services, system administrators, and application teams to identify and resolve technical problems.
Act as a liaison between distributed IT teams to support service restoration and issue resolution.
Monitor support trends and recurring issues to help improve service quality and efficiency.
Maintain accurate documentation of incidents, resolutions, and ongoing technical issues.
Deliver consistent, high-quality customer service through timely and professional technical assistance.

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