EA-Client Support Specialist
USFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- Minimum 1 year of experience in customer service, technical support, or a similar client-facing role
- Required Skills
- SQLHTMLCSSSalesforceProblem SolvingCustomer serviceComplianceTechnical supportZendesk
Requirements
- Minimum 1 year of experience in customer service, technical support, or a similar client-facing role
- At least 2 years of experience working with fundraising, compliance, or digital engagement tools in nonprofits, unions, or political campaigns
- Hands-on experience with CRM or engagement platforms such as Salesforce, Zendesk, Intercom, Five9, Vonage, EveryAction, Salsa, NGP, VAN, or VoteBuilder
- Strong written and verbal communication skills with a professional and patient phone manner
- Excellent critical thinking and problem-solving abilities with high attention to detail
- Ability to multitask, prioritize, and follow through on tasks without losing track of details
- Familiarity with HTML, CSS, or SQL is a plus
- Experience in training, mentoring, teaching, or software support is a plus
Responsibilities
- Provide responsive and high-quality customer support via email, chat, and phone, ensuring timely resolution of user inquiries
- Troubleshoot technical issues, identify root causes, and escalate complex cases to internal technical teams when needed
- Manage and prioritize support tickets to ensure efficient resolution and proper routing across departments
- Maintain strong collaboration with cross-functional teams to deliver consistent and effective customer experiences
- Accurately document customer interactions, issues, and resolutions within support systems
- Support users of fundraising, engagement, and CRM tools while ensuring platform adoption and satisfaction
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