Sr. Client Success Manager
New
While we are mostly a remote company, travel is required for some team meetings and cross function projects typically once per month or once per quarter, for some roles like sales or external facing roles travel could be up to 90% of the time. The base salary range for this role varies by location and is aligned to market benchmarks. Candidates located in higher-cost labor markets, including California, Washington, New York, New Jersey, Connecticut, Massachusetts, and Washington, DC represent the middle to high end of the range, while candidates located in all other U.S. locations represent the low to middle end of the range.Full-TimeSenior
Salary135,000 - 145,000 USD per year
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Job Details
- Experience
- 7 + years of experience
- Required Skills
- SalesforceTableauProblem SolvingInterpersonal skillsAccount ManagementLooker
Requirements
- Bachelor's degree; background in healthcare, life sciences, or business is preferred
- 7 + years of experience in client success, account management—preferably in a healthcare or SaaS environment
- Experience working directly with health systems, cardiology groups, or outpatient imaging centers is highly desirable
- Exceptional communication, interpersonal, and problem-solving skills
- Self-starter with strong organizational skills and the ability to manage multiple accounts with minimal supervision
- Familiarity with CRM platforms (Salesforce preferred) and data dashboards (e.g., Tableau or Looker)
- Willingness to travel within the territory (up to 40%)
Responsibilities
- Serve as the primary point of contact for clients within the assigned territory
- Build strong, trusting relationships with clinical and administrative leaders at hospitals, imaging centers, and cardiology practices
- Conduct regular business reviews, utilization assessments, and check-ins to ensure client satisfaction and retention
- Meet key performance indicators (KPIs) for the Client Success team, including Net Promoter Score (NPS), client retention (volume, logo), and referenceability
- Partner with Client Services and Implementation teams to ensure seamless onboarding and launch of Cleerly solutions
- Drive initial and ongoing adoption through best practices, education, and alignment with client goals
- Track key client metrics (utilization, turnaround times, NPS, etc.) and proactively identify and resolve risks to success
- Leverage internal data to provide strategic insights to clients and recommend workflow enhancements
- Collaborate with Sales and Partnerships to identify opportunities for renewals, upsells, and expansion
- Champion the voice of the customer internally, contributing feedback to product and service teams
- Act as the bridge between clients and internal teams (Sales, Product, Clinical, Marketing) to ensure alignment and excellence in service
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