Billing Systems Analyst II
New
Source API remote eligibility restrictions: India
Location(s):
IN.Bangalore.Remote
Location(s):
India RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Proficient in English in a business environment
- Experience
- 3-5 years of work experience in software industry and application support experience
- Required Skills
- PythonSQLBashMySQLOracleRubyJiraGroovyLinuxServiceNow
Requirements
- Bachelor’s degree in information technology, Computer Science, Engineering (Electrical, Software, or Telecommunications) or a related field.
- 3-5 years of work experience in software industry and application support experience.
- Basic technical expertise on telco, billing, and ITSM tool (Jira or ServiceNow or Remedy).
- Sound in communication, flexibility and basic trouble shooting skill in Unix/SQL.
- Experience of monitoring via tools, scripts (shell/Perl) and email alerts.
- Knowledge of telecom billing solutions, rating and charging systems, Interconnect Billing.
- Good working experience with System monitoring and ITSM processes.
- Experience in documenting support plans, support strategy, support cases.
- Able to work in a team or independently and be self-sufficient.
- Experience in telecom OSS/BSS domain.
- Experience working with ITSM Tool, Unix/Linux Basic, database (Oracle, MySQL).
- Experience with basic knowledge on Linux platforms in common scripting languages (Perl, Python, Groovy, Ruby, bash).
- Proficient in English in a business environment.
Responsibilities
- Perform first cut basic analysis via predefined SOPs.
- Explore patterns to make monitoring proactive, detecting problems before they happen and avoid repetitive issues in production.
- Understand the customer SLA, prioritize and manage the workflow from start to finish.
- Engage with customer and L2/L3 for any functional or technical malfunctions faced in production.
- Communicate the issue meaningfully to different stakeholders and those with less technical knowledge.
- Monitor system performance, troubleshoot issues, and implement solutions to optimize efficiency and minimize downtime.
- Document operational and system architecture processes and configuration and identify automation opportunities.
- Participate in Operations 24x7 on-call rotation schedule.
- Maintain clear shift handover, ROTA, and Escalation matrix to have seamless handholding among different support teams, customer, and 3rd party vendor.
- Capture chronology of events for critical and high alerts.
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