ServiceNow HRSD Business Process Consultant
New
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience as a client-facing technical consultant implementing enterprise software solutions.
Requirements
- 5+ years of experience as a client-facing technical consultant implementing enterprise software solutions.
- Strong expertise in HR processes and demonstrated experience with HR service delivery transformation.
- Hands-on experience with ServiceNow HRSD suite and HRSD certification.
- Solid understanding of business process architecture within cloud-based platforms.
- Proven ability to facilitate executive workshops and engage senior stakeholders effectively.
- Strong communication, presentation, and interpersonal skills across all organizational levels.
- Experience mentoring teams and leading distributed, cross-time-zone project work.
- Strong analytical and problem-solving skills with the ability to simplify complex business challenges.
- Bachelor’s degree in Computer Science, IT, or a related field, or equivalent experience.
Responsibilities
- Lead executive-level workshops to gather, analyze, and translate business requirements into structured HRSD solutions.
- Define, map, and optimize business processes to improve efficiency, effectiveness, and employee experience.
- Guide clients in developing HR service delivery strategies aligned with ServiceNow capabilities.
- Collaborate with solution and technical architects to design and implement end-to-end project plans.
- Support and mentor senior business analysts in requirements gathering and process documentation.
- Contribute to implementation planning and execution alongside project managers and delivery teams.
- Develop delivery standards and best practices for ServiceNow HRSD solutions.
- Identify risks, assess business impacts, and recommend mitigation strategies throughout engagements.
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