Full-Time Remote Customer Service Representative (Manitoba)

New

ManitobaFull-TimeMiddle

Salary not disclosed

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Job Details

Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
Ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
Ability to evaluate, troubleshoot, and follow-up on customer issues
Aptitude for conflict resolution, problem solving and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused and self-manage
Strong team orientation and customer focus
Ability to thrive in a fast-paced environment where change and ambiguity prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers

Support inbound customer service, help desk, and back-office processing for commercial and public sector support positions.
Handle inbound calls, troubleshoot basic technical issues.
Build strong relationships with customers while professionally representing brands.
Support customer service, technical support, and customer sales interactions.
Interact with customers to resolve support issues, sell new products and services, and ensure best in class customer experience.
Listen to customers, understand their needs, and resolve customer issues.
Utilize systems and technology to complete account management tasks.
Recognize sales opportunity and apply sales skills to upgrade.
Explain and position the products and processes with customers.
Appropriately escalate customer dissatisfaction with managerial team.
Ensure first call resolution through problems solving and effective call handling.

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