Reservations & Guest Support Specialist

United StatesFull-TimeMiddle

Salary50,000 - 65,000 USD per year

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Job Details

Requirements

Strong customer service skills
Strong communication skills
High attention to detail
High organization skills
Ability to manage multiple tasks in a remote work environment
Basic computer proficiency
Ability to learn new systems
Professional
Reliable
Responsive
Previous experience in guest services, reservations, customer support, hospitality, or administrative roles (helpful but not required)

Responsibilities

Assist with reservation requests, confirmations, and scheduling updates
Respond to guest inquiries via email, phone, and messaging platforms
Maintain accurate records, calendars, and service documentation
Monitor timelines to ensure changes and confirmations are processed correctly
Provide general guest support to ensure a smooth and positive experience
Follow established workflows and quality standards
Collaborate with internal team members to support daily operations

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50,000 - 65,000 USD per year

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