Senior Business Analyst / IT Business Partner (CRM)
UK & Ireland market, UK working hoursFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- SalesforceAzureCRM
Requirements
- Strong experience as a Senior Business Analyst or IT Business Partner
- Proven background working with CRM systems (Salesforce or similar)
- Experience in application lifecycle management and BAU service ownership
- Excellent stakeholder management skills, including senior leadership
- Experience managing vendors and external partners
- Knowledge of cloud and integration environments (Azure preferred)
- Understanding of enterprise architecture, security, and compliance
- Availability to work within UK & Ireland business hours
Responsibilities
- Act as a trusted advisor to Sales, Trade, and Commercial stakeholders
- Translate business needs into technology solutions and roadmaps
- Take end-to-end ownership of CRM platforms (administration, configuration, releases)
- Manage change requests, enhancements, defects, and UAT processes
- Oversee lifecycle of business-critical applications supporting commercial operations
- Support large-scale CRM and digital transformation initiatives
- Coordinate Azure-based integrations and platform components
- Manage external vendors and delivery partners
- Drive continuous improvement across CRM and data services
- Support adoption of AI solutions (e.g. Copilot, GenAI) in commercial teams
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