Head of GTM and Customer Operations
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AxleFleet Repair and Maintenance Operations
Los Angeles areaFull-TimeExecutive
Salary not disclosed
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Job Details
- Experience
- 3–6 years
Requirements
- 3–6 years of experience across customer-facing, operational, or strategic roles (e.g CX, operations, consulting, product / program management, or similar)
- Experience building or scaling processes in environments where customers depend on precision, clarity, and clear outcomes
- Comfortable going from strategic thinking to hands-on execution in the same day
- Resourcefulness and a very strong bias toward action
- Excited to work at a startup where you’ll own projects end-to-end and ship quickly
- Collaborative, curious, low ego
- Bonus points if you have founder/early stage start up (0-25 people) experience
Responsibilities
- Run and scale pilots: scoping, onboarding, training, proving value, and expanding
- Own customer operations: success, field ops, renewals, and structured feedback loops
- Build our scaling GTM motion: segmentation, value props, messaging, repeatable sales plays
- Partner deeply with product and engineering to ensure customer realities shape the roadmap
- Develop Axle’s operational backbone: documentation, metrics, processes, and cross-team coordination
- Represent Axle externally with fleets, service providers, OEMs, and strategic partners
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