Veterinary Healthcare Virtual Assistant

Hello RacheVeterinary Healthcare

Arizona, United States, Philippines, 11 pm-8 am (8 am - 5 pm Arizona time)Full-TimeMiddle

Salary not disclosed

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Job Details

Languages: English

Requirements

Graduate of any animal healthcare profession
Experience with pet insurance
Proficient in spoken and written English
Proficient with medical terminologies and practices
Ability to connect with a variety of people and build rapport
Good attention to detail, especially in written reports
Comfortable with virtual technologies and able to learn quickly
Internet speed: At least 10mbps (DSL/Fiber only)
Reliable computer hardware and software
Webcam and headset
Able to work at night i.e. 11 pm-8 am PST (8 am - 5 pm Arizona time)
DVM graduates and licensed DVMs are encouraged to apply
Candidates with veterinary work experience are encouraged to apply
WINDOWS Operating System: Windows 11 24H2 Home/Pro (64-bit) – Genuine License Required
WINDOWS CPU: Intel Core i5, 8th Gen or newer / AMD Ryzen 3 Series or newer
WINDOWS Memory: 8 GB RAM
WINDOWS Internet: At least 10 Mbps DSL/Fiber (LTE allowed only as a backup)
macOS Operating System: macOS 14 Sonoma (macOS 15 Sequoia support preferred)
macOS MacBook Air: 2020 or newer
macOS MacBook Pro: 2018 or newer
macOS iMac: 2019 or newer
macOS Mac Mini: 2018 or newer
macOS Mac Pro: 2019 or newer
macOS iMac Pro: 2017
macOS Memory: 8 GB RAM
macOS Storage: 128 GB SSD
macOS Internet: At least 10 Mbps DSL/Fiber (LTE allowed as backup)
High-quality headset with a microphone (Recommended: Plantronics Audio 628 USB or equivalent)
High Quality HD Webcam (720p or 1080p) (Recommended: A4Tech PK-910H or equivalent)

Responsibilities

Live virtual scribing
Attend to patient communications and interaction (phone/email/video)
Respond to inquiries about healthcare services/tasks
Gather medical or insurance information
Manage appointment calendar
Update patient chart records
Research helpful information
Handle administrative tasks/back-office in a medical setting (e.g. fax/file management, transcription)

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