Customer Success Manager (VDC) - cmBuilder (Australia)

Degree in Engineering, Construction Management, or a related field (or equivalent construction experience) Minimum of 2-5 years of experience in BIM/VDC, construction, and/or construction-tech environment Proven experience with BIM/VDC processes Proficiency in industry standard software such as Autodesk Suite, Procore, and Bluebeam. Field experience in the construction industry and/or cmBuilder experience is a strong plus! Proficient in contract documents, drawings, and schedules. Ability to build and navigate 3D models, and familiar with 3D scans. Excellent communication and interpersonal skills. Strong problem-solving abilities and a customer-centric mindset. Highly organized and detail-oriented; able to multi-task and prioritize. Willingness to travel to customer sites and industry events if needed.

Provide exceptional support to users, addressing questions and resolving issues promptly. Build and maintain strong customer relationships to drive customer satisfaction and loyalty. Conduct regular check-ins to ensure alignment with customer objectives. Create 4D simulations in cmBuilder, BIM modeling, and data management. Leverage expertise in BIM/VDC and construction to provide guidance to customers. Develop onboarding plans and help onboard new customers, ensuring their users are successful using cmBuilder. Develop, produce, and manage educational content such as user guides, onboarding videos, webinars, and tutorials. Document and advise on internal documentation including playbooks and best practices. Collect, track, and report on KPI data. Collaborate with go-to-market and product teams to relay customer feedback and contribute to product enhancements. Participate in product roadmap discussions to advocate for features that benefit our customers.