Applied Performance Specialist

Bachelor’s degree in a relevant field (e.g., sports science, data science, engineering, performance analysis, or related). Minimum 3 years of experience in elite sport, sport technology, or customer support/service/account management (preferably in a sports-related industry). Demonstrated technical literacy and analytical capability. Excellent communication & presentation skills, specifically utilizing Google Workspace tools. Ability to take initiative and work independently. Ability to travel semi-regularly. Proven technical background and commensurate education.

Provide day-to-day support and resolve customer challenges via email, phone, face-to-face, and in-platform tools. Collaborate with sales to ensure client objectives are understood and executable. Develop and disseminate resources to coaches and practitioners. Contribute to customer success by developing proactive strategies with internal teams and customer stakeholders. Improve customer experience by enhancing efficiency and processes. Work closely with Performance Strategists and collaborate across departments. Think critically and creatively to solve problems and prioritize support. Provide on-call and scheduled weekend support. Maintain account and system documentation using Salesforce and Jira. Implement established customer success processes including account setup, system training, data migration assistance, and adherence to data security and clinical best practices.