Fraud Investigator

Highly detail-oriented Able to work quickly and efficiently Comfortable making decisions under time pressure Able to stay focused and motivated on repetitive or high-volume work Naturally curious and inquisitive Reliable, organised, and consistent in output Comfortable working in fast-paced environments with changing priorities Experience from a fast-paced role requiring frequent decision-making or problem-solving (e.g., operations, service, supervisory roles) Experience from a role involving repetitive work with a high bar for accuracy and attention to detail (e.g., legal, compliance, administrative work)

Investigate user activity and fraud cases Complete a high volume of investigations with strong quality scores Identify patterns, trends, and potential rings of fraudulent behaviour Make clear, confident decisions on cases Review and QA peer investigations, providing constructive feedback Collaborate with other teams to improve fraud detection processes Contribute to projects like testing new rules and documenting processes Shift the team from reactive investigations toward proactive fraud prevention