Merchant Success Manager
S
SkioE-commerce, Subscriptions
GlobalFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 5-20 years
- Required Skills
- SQLShopify
Requirements
- 5-20 years of progressive experience in strategic Customer Success, Account Management, or Consulting within the Managed Shopify ecosystem.
- Deep, current knowledge of the e-commerce subscription space and the technical nuances of the Shopify platform.
- Proven track record of managing portfolios with multi-million dollar ARR and consistently hitting goals.
- Exceptional ability to lead Executive Business Reviews (EBRs) and create multi-year strategic plans.
- High-level communication skills for high-stakes conversations with VP and C-Suite stakeholders.
- Resourceful, 'get it done' mindset.
Responsibilities
- Own the financial health and strategic direction of a dedicated portfolio of Managed powerhouse brands.
- Advise C-Suite, VP-level, leadership, and stakeholders on subscription strategies, loyalty, and churn mitigation.
- Serve as the strategic voice of Managed merchants internally, influencing the product roadmap.
- Act as the escalation point for complex strategic or technical hurdles.
- Help merchants integrate Skio into their tech stack for long-term success.
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