Transportation Claims Resolution Specialist: APD

Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications) Active adjuster license required (resident state license if available, otherwise a Designated Home State (DHS) license) Minimum of 3 years of experience in transportation claims adjusting Experience with Rideshare, First party-comp and collision, Third-Party PD, Total loss adjusters Willing to obtain all licenses within 60 days, including completing state required testing Knowledge of state regulations, policy provisions, and standard operating procedures Commercial experience preferred Ability to analyze and evaluate complex data and make sound decisions Curious and motivated by problem solving and questioning the status quo Desire to engage in learning opportunities and continuous professional development Willingness to travel for client and claims needs

Provide prompt, courteous, and high-quality customer service Answer customer calls, file claims, and resolve customer requests Gather necessary information from customers Explain policy, coverage, and appropriate course of action Manage an inventory of claims Establish initial reserves for all potential exposures and adjust as appropriate Coordinate the repair of damaged vehicles Assist with rental reimbursement Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss Ensure compliance with specific state regulations, policy provisions, and standard operating procedures Communicate with involved parties Negotiate appropriate settlements with claimants, insureds, and attorneys Provide input for continuous development of claims guidelines, best practices, and process improvements Oversee and direct outside investigative service providers Work closely with the client, client counsel, and investigative services to resolve the claim Engage in learning opportunities to build knowledge of claims Collaborate closely with product and engineering teams to give feedback and identify improvements