VP, Operations

12+ years of operations leadership in healthcare, with significant experience running fee-for-service primary care at scale. Proven track record of delivering operational, quality, and financial results in a multi-site or multi-market environment. Strong experience with scheduling optimization, throughput improvement, provider efficiency, and workflow redesign. Hands-on experience building operational models. Proficiency with SQL, Excel required; BI tools (e.g., Tableau) a plus. Experience partnering with executive teams and presenting to Boards. Prior experience in high-growth, operationally complex healthcare environments strongly preferred. Deep experience running fee-for-service primary care operations. Strong operational instincts; decisive operator who has scaled complex, multi-site care delivery models. Exceptional ability to prioritize, synthesize, and sequence ideas into a clear action plan. Executive presence and clarity of communication — concise, structured, direct. Ability to influence without ego, and hold teams accountable with empathy, firmness and respect. Strong operational design and process-building skills; comfort leading through ambiguity and scale. Ability to see around corners — anticipating operational needs before they surface. Strong player-coach: able to lead at altitude and also drop into the weeds to unblock and execute. High analytical horsepower; able to interrogate data, build models, and translate insights into action. Deep patient-oriented mindset – understands that better operations must improve outcomes, not just margins. Comfortable working in an environment with high ambiguity, high expectations, and high velocity. Not afraid to prototype, test and pivot.

Lead day-to-day and long-term operations across all clinics, markets, and care modalities. Rapidly translate strategic direction into operational reality. Own critical operational mandates and drive end-to-end implementation. Build scalable operating models that improve access, efficiency, and margin. Drive execution on cross-functional initiatives. Set expectations, operating standards, and performance baselines. Maintain a clear, real-time picture of business performance. Establish and run the operating cadence. Proactively identify operational risks and root causes. Drive continuous improvement. Hold teams accountable. Anticipate operational needs 6-12 months ahead. Build, test, and refine operational models. Identify bottlenecks before they become crises. Step into the details when needed. Coach and develop operational leaders. Build strong, trusting partnerships with cross-functional teams. Serve as the COO’s operational proxy. Collaborate with market and clinic leadership. Oversee operational KPIs, dashboards, and predictive models. Align operational forecasts with financial plans. Lead deep-dive analyses to determine root causes and guide decision-making.