Technical Services Engineer, FlashArray (Shift: Saturday to Monday 5am to 6pm 3 x 13 hour shifts.

Minimum of 3 years of experience in a professional enterprise level technical support role. Proven experience in a technical support role owning and resolving complex customer issues in a multi-platform enterprise environment. Deep technical troubleshooting skills in a professional enterprise setting. Working knowledge of operating systems (LINUX, Windows, VMware), LANs & WANs, and Storage Area Networks. Exceptional customer service skills.

Own and resolve customer issues from initial contact through resolution. Diagnose and troubleshoot complex technical problems with FlashArray products. Drive customer satisfaction by leading multi-participant customer calls and acting as a customer advocate. Enhance knowledge base by creating and updating FAQ and knowledge base articles. Mentor junior Support Engineers.