Spanish Speaking Client Support Specialist | Evening Shift

Previous client support experience of +2 years required. Experience using ticketing tools such as Intercom, Zendesk, HubSpot, etc. Previous experience in the IoT field will be valued. Great organizational skills. Responsibility with assigned tasks. Effective communication skills. Willingness and ability to help people. Ability to react quickly and concentrate in stressful situations. Organized and proactive attitude. Proficient Spanish (LATAM Spanish) and English language skills.

Provide remote communication with clients via email, phone, and chat, focusing on LATAM partners. Provide clients with necessary information about Mapon products. Proactively resolve problem situations, troubleshoot solutions and devices. Plan installation trips for technical specialists and support technician work. Collect and analyze various amounts of data. Replace colleagues during absences and assist the Global Support team. Follow organizational policies and regulations. Comply with confidentiality commitments. Be a brand ambassador and reflect company values.