Director Customer Advocacy (Remote from Austria)

Extensive experience building and scaling customer advocacy, customer marketing, or reference programs within enterprise technology or SaaS environments. Demonstrated ability to influence complex, cross-functional organizations. Proven leadership experience at director level, including managing, mentoring, and developing high-performing teams. Strong understanding of how customer storytelling impacts buyer journeys and go-to-market success. Excellent communication and relationship-building skills, with confidence engaging senior and executive-level audiences. Ability to work autonomously in a fully remote, asynchronous environment. Experience measuring and reporting the commercial impact of advocacy initiatives through data-driven metrics.

Design, lead, and scale customer advocacy and reference programs across EMEA. Build partnerships with sales, marketing, customer success, product, and communications teams. Establish and track clear advocacy KPIs. Develop and maintain executive-level relationships with key customers. Own the full advocacy lifecycle. Prioritize and manage advocacy requests tied to strategic deals. Continuously evolve advocacy programs based on data and feedback.