Medical Virtual Assistant

HIPAA training/certification or willingness to complete HIPAA training Strong English communication skills with a clear, neutral, or near-native accent Comfortable handling phone-based communication Empathetic, patient, and professional demeanor Reliable, trustworthy, and detail-oriented Ability to work independently Familiarity with or willingness to learn Therapy Notes EMR system Familiarity with or willingness to learn VOIP phone systems Familiarity with Google Workspace or Microsoft Office Familiarity with email and basic administrative tools Proficient in speaking and writing English very clearly Relevant work experience Able to submit an NBI clearance and/or Local Police Clearance background check Available for video meetings with camera on Reliable laptop or desktop computer High-speed internet connection (minimum 10 Mbps) Noise-canceling headset Webcam for virtual meetings Quiet, professional workspace

Answering and responding to incoming phone calls Scheduling and rescheduling client appointments Providing basic information to clients Managing therapist schedules using Therapy Notes EMR system Handling patient inquiries via phone, email, and text while maintaining HIPAA compliance Assisting with basic billing support, claims follow-ups, or denials (future) Conducting client follow-ups Supporting social media management Assisting with additional administrative or operational tasks