Support Specialist - Brazil | Remote

2-3 years in support / technical support or related roles Experience with web dev technologies (HTML, JavaScript, CSS), APIs Hands-on experience with REST APIs & Webhooks Solid understanding of tech fundamentals and popular support tools (Slack, Atlassian JIRA, Google Workspace, Intercom or similar) English (fluent / C1 ) and Portuguese (fluent / C1) Strong customer focus Strong troubleshooting and problem-solving skills Strong communication skills

Provide support to customers using company channels - tickets, chat, email, and online meetings. Liaise with the L2 team to find solutions. Help troubleshoot the API and solve technical problems. Support partners and clients in navigating the WhatsApp API ecosystem. Communicate with Meta representatives. Close collaboration with LATAM Sales and Account Management Teams.