Customer Success Manager

2+ years of experience in Customer Success, Account Management, Partnership Management, or similar client-facing role Native German speaker (written and verbal) Professional English proficiency Experience in SaaS, automotive retail, or technology support is highly valued

Lead end-to-end onboarding for new clients Build and maintain strong client relationships Manage strategic partnerships across Europe Act as liaison between clients, partners, and internal teams Proactively manage client accounts and identify growth opportunities Conduct training sessions, best-practice reviews, and optimization calls Collaborate with the development team on feature requests and issue resolution Support rollout and adoption of the AI platform Educate clients and partners on AI-powered capabilities