Account manager VIP clients (South Africa)
Company:Finyard
Location:South Africa
Languages:English
Seniority level:Middle, 1+ year
Experience:1+ year
Skills:
Communication SkillsAnalytical SkillsCustomer serviceAccount ManagementNegotiation skillsSales experience
Requirements:
Minimum of 1 year of experience in a similar role within the financial services industry (Forex, CFDs, or Crypto) Background in sales Proficiency in English (clear accent) Strong negotiation, communication, and interpersonal skills Analytical mindset
Responsibilities:
Establish effective communication with VIP clients Analyze end user experience based on feedback, support data, service statistics, and testing Help clients understand the platform and support them with deposits Assist clients via phone, WhatsApp, chat, email, and push notifications Own the resolution of client issues end-to-end Collaborate with management and IT/Support departments