Ensure world-class service for client portfolios through consistent communication and proactive outreach. Engage clients to gather documentation, share updates, and provide insights. Partner with bookkeepers to ensure efficient work and accurate, on-schedule book completion. Meet month-end service delivery deadlines, including review, verification, and delivery of reconciled books. Answer client questions on financial statements, chart of accounts, sales tax, A/P and A/R, and third-party interactions. Foster exceptional customer experiences and ensure timely client follow-ups.