Technical Account Manager - APAC

At least 5 years of pre-sales or technical account management experience Previous experience in the cybersecurity industry Experience in network security Experience in threat intelligence is a big plus Excellent Communication, Presentation and Time Management Skills Customer-centric, consultative attitude Fluency in English Speaking

Onboard new customers and perform product trainings Create custom integrations and configuration for customer deployments Monitor platform use and customer interactions Provide regular updates and calls with customers about technical details and issues Address technical questions of customers and channel partners, offer best practices Prepare Proof of Value (POV), QBR and EBR reports Work closely with AMs to solve customer issues Research assigned countries/locations and prepare use-case documents Assist customers in case of a breach or attack to remediate problems Analyze customer incidents and alarms Analyze technical indicators for upsell and cross-sell opportunities