Associate Director, Project Manager

Experience with one or more Adobe Experience Cloud solutions (AEM, AEP preferred) 5-7+ years experience as a project manager Experience delivering enterprise-scale web applications or analytics implementations Experience in client-facing project management in an agency or professional services environment Excellent problem-solving skills Proven ability to lead diverse, multi-functional teams and influence senior client executives Expert in managing complex, high-traffic service launches and operations Prior experience with the launch and operation of a highly available, high traffic internet or mobile service Proven ability to understand the impact of technical changes and articulate technical solutions Solid understanding of custom software development processes Practical experience in managing agile development projects is a plus Ability to manage in an environment of ambiguity with diverse stakeholders Ability to build strong relationships and generate opportunities for repeat business Must be able to travel, up to 40-60% BS/BA Degree or equivalent experience

Act as Lead Consultant on customer engagements Understand and communicate customer requirements and integration points Oversee project delivery process, manage scope, and prepare change requests Manage all day-to-day administrative activities of a project Accurately forecast revenue, profitability, margins, bill rates and utilization Maintain regular communication with customer and internal teams Achieve customer satisfaction through successful delivery Compile customer requests and deployment issues for feedback Act as the central client point of contact Capture and communicate experiences in formal post-mortem Provide oversight for services engagements Coordinate escalations across multiple teams Identifies partnership opportunities and capitalizes on add-on sales