Product Operations Specialist

Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related field, or equivalent practical experience. Relevant certifications are highly preferred (e.g., Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), PMP, or Atlassian Jira certifications). 3-5+ years of experience in product operations or Agile project management. Experience working in a technology or software development environment. Hands-on experience implementing and governing processes across multiple cross-functional teams. Advanced proficiency in Jira for managing backlogs, defining requirements, and generating reports. Strong working knowledge of GitHub for tracking issues and understanding engineering workflows. Experience with product roadmapping and GTM planning tools and processes. Demonstrated ability to visualize data, create dashboards, and report on key product and project metrics. Works effectively as a great team player, building strong partnerships with all product and engineering teams. Communicates with precision and in fluent English. Excels at organizing, standardizing, and monitoring complex processes across multiple teams simultaneously. Demonstrates a deep understanding of Agile methodologies, the software design lifecycle, and modern Product Management processes. Able to organize data and metrics from various teams to track KPIs, forecast outcomes, and report on progress effectively.

Champion and ensure all product teams comply with established Product Process and standards. Maintain a single view to oversee a high-level product roadmap across all IO products. Guide and support teams in using designated tools and methodologies for roadmap development, requirements definition, and GTM strategy creation. Partner with Product and Engineering leads to verify that engineering teams receive clear requirements and prioritization instructions. Manage and oversee standard processes for reporting on progress, tracking and forecasting KPIs. Coordinate across all product teams to identify gaps, share best practices, and promote continuous improvement of the product lifecycle.