Local Support Specialist (Italy)
Company:RateHawk
Location:Italy
Languages:Italian, English
Seniority level:Entry
Skills:
Project CoordinationDocumentationCommunication SkillsProblem SolvingCustomer serviceAttention to detailTime ManagementWritten communicationMultitaskingAdaptabilityRelationship buildingTeamworkEmpathyVerbal communicationTroubleshootingActive listeningCRM
Requirements:
Advanced level of Italian and English (spoken and written). Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a plus. Proactive mindset to prevent problems and anticipate partner needs. Ability to handle multiple tasks and stressful situations professionally. Empathetic communication skills. Fast learner of new tools, systems, and processes.
Responsibilities:
Take calls and provide updates to B2B partners in Italian and English. Manage incoming tickets, follow up on escalations, and work on resolution. Handle booking modifications and relocations. Coordinate with other departments. Document all work and partner interactions in the CRM system.
