Associate Customer Success Manager, Thailand - Thai Speaking (Contract)

1-2 years of experience in Customer Success in a B2B SaaS company. Business-level Japanese required for client-facing interactions. Technical aptitude, with the ability to identify areas for automation. Proven ability to manage high and competing workloads with strong attention to detail and effective prioritization. Exceptional ability to communicate and foster positive business relationships. Proven track record of creative problem solving. Accountability and personal organization is a must. Highly motivated team player with a positive outlook. Curiosity and self-motivation to learn and develop professional competencies.

Own a portfolio of accounts, guiding customers through onboarding, adoption, value realization, renewal, and expansion. Deliver one-to-many customer training and education sessions on the DoiT console. Use customer insights to analyze sentiment and identify growth opportunities. Support Account Management by sharing insights on adoption and sentiment. Manage customer escalations and build mitigation plans. Build trust and act as a customer advocate. Escalate problems and feedback to engineering and product teams. Maintain detailed understanding of DoiT products and services.