Senior Technical Support Engineer
B
BriteCoreInsurance Software
ArgentinaContractSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 4+ years
- Required Skills
- AWSPythonSQLBashData AnalysisMySQLAPI testingRESTful APIsLinuxDebuggingTechnical supportCustomer support
Requirements
- Full Degree in Computer Science or related field
- 4+ years of experience working through complex ticketing
- 2+ years serving as a central technical services contact for enterprise clients
- Advanced MySQL abilities with expertise in query execution and data analysis
- Intermediate Python coding skills, with high proficiency at reading Python code
- Experience communicating with customers via phone, email and video chat
- Skilled in Linux environment, handling administration, debugging, monitoring, and maintenance tasks
- Hands-on experience working with APIs, web technology and AWS Cloud Infrastructure
- Proficiency in Bash shell scripting
- Excellent verbal and written communication skills
Responsibilities
- Resolve challenging customer issues via phone, email, and video.
- Provide personalized support and answer complex questions about BriteCore's capabilities.
- Debug application behavior using debuggers, logs, stack traces, MySQL, DataDog, and Python code.
- Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides.
- Document JIRA defect reports and customer-facing issue resolutions.
- Test API endpoints.
- Streamline and upgrade legacy data delivery and reporting solutions using MySQL and Quicksite.
- Collaborate with DevOps to implement DataDog monitoring for performance and scalability.
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