Senior Technical Support Engineer

Full Degree in Computer Science or related field 4+ years of experience working through complex ticketing 2+ years serving as a central technical services contact for enterprise clients Advanced MySQL abilities with expertise in query execution and data analysis Intermediate Python coding skills, with high proficiency at reading Python code Experience communicating with customers via phone, email and video chat Skilled in Linux environment, handling administration, debugging, monitoring, and maintenance tasks Hands-on experience working with APIs, web technology and AWS Cloud Infrastructure Proficiency in Bash shell scripting Excellent verbal and written communication skills

Resolve challenging customer issues via phone, email, and video. Provide personalized support and answer complex questions about BriteCore's capabilities. Debug application behavior using debuggers, logs, stack traces, MySQL, DataDog, and Python code. Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides. Document JIRA defect reports and customer-facing issue resolutions. Test API endpoints. Streamline and upgrade legacy data delivery and reporting solutions using MySQL and Quicksite. Collaborate with DevOps to implement DataDog monitoring for performance and scalability.