Customer Experience Assistant - EMAOK02

Experience handling complex customer problems Confident with great interpersonal skills to build relationships Strong verbal and written communication skills Proficiency in Google Docs, Google Sheets, Hubspot, and communication tools like Slack, Gmail and Whatsapp Comfortable providing assistance with financial enquires and handling invoices Organised with experience of multi tasking and prioritising workload Enthusiastic self starter, happy to work on your own as well as part of a team

Provide first class customer experience by building customer trust and satisfaction Build and maintain relations with new and existing clients via phone and email Identify Host and Food Vendor needs and respond proactively to all of their requirements Arrange check-in and check-outs via Safety Culture and provide mediation where necessary Handle all incoming customer queries, via email, phone, Livechat and WhatsApp Ensure H&S compliance and insurances are up to date Conduct monthly catch ups with current Hosts and Food Vendors and assist with any concerns or contract queries Provide assistance with financial enquiries Use and update CRM online system, log complaints etc Collate customer feedback and analyse results to improve experience and provide feedback to the wider team Continuously review and suggest improvements to existing customer service processes and workflows to enhance efficiency and customer satisfaction