Supply Chain Implementation Consultant

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Requirements:

• 0 to 2 years of experience in consulting, operations, customer success, or related analytical roles
• Bachelor’s degree in a technical or analytical field; backgrounds in industrial engineering or operations research strongly preferred
• Strong verbal and written communication skills
• Highly coachable, with excellent organizational and time management abilities
• Enthusiasm for learning supply chain concepts and enterprise planning workflows
• Ability to thrive in a dynamic, fast-paced environment

Responsibilities:

• Lead Lyric 101 training sessions and onboarding workshops for new customer teams
• Maintain and improve onboarding collateral and the customer training hub
• Partner with Technical Account Managers (TAMs) to deliver a seamless onboarding experience for every new customer
• Support the development of scalable onboarding practices across the Customer Success team
• Provide hands-on support for active implementations, including data validation, scenario testing, and documentation
• Assist with the transition from onboarding to ongoing delivery by supporting core implementation tasks
• Collaborate with cross-functional teams including Professional Services, Product, and Support