Training Specialist - Clinical Services

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Requirements:

• Current coding certification required through AAPC and/or AHIMA (e.g., CPC, CPC-P, CPC-H, CPC-I, CRC, CCS, RHIT, RHIA)
• Minimum of 2 years of coding experience, with direct knowledge of Medicare and commercial risk adjustment models, including Hierarchical Condition Categories (HCC)
• Experience working across all Reveleer clinical lines of business, including Risk Adjustment, Initial Validation Audit (IVA), and HEDIS abstraction
• Strong knowledge of ICD-10 and CPT coding guidelines, medical terminology, anatomy, and physiology
• Familiarity with coding quality audits, re-education strategies, and identifying error trends
• Bachelor's degree preferred
• Commitment to confidentiality and protection of patient health information in accordance with HIPAA and privacy standards
• Demonstrated ability to facilitate engaging, interactive training sessions in both live (virtual or in-person) and asynchronous formats
• Strong understanding of adult learning principles, learning styles, and behavior change strategies
• Ability to design and deliver structured learning experiences that promote skill application and knowledge retention
• Skilled in developing and maintaining comprehensive training materials such as facilitator guides, visual presentations, job aids, assessments, and quick-reference tools
• Experience creating and using knowledge checks or assessments to measure learning outcomes and identify coaching opportunities
• Proficient in adapting communication styles and instructional techniques to meet the needs of various audiences (e.g., internal coders, QA staff, customers)
• Comfortable and professional on camera for virtual instructor-led sessions and team meetings
• Proven ability to gather and incorporate learner feedback to improve training quality and effectiveness
• Experience collaborating with subject matter experts (SMEs), clinical leaders, or QA teams to align training with business goals and performance expectations
• Excellent verbal and written communication skills, with the ability to explain complex clinical or coding concepts clearly and concisely
• Highly professional, articulate, self-directed, and able to manage multiple training initiatives with minimal supervision
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• Strong computer skills with ability to learn new systems quickly
• Reliable high-speed internet access required for remote work and virtual training delivery
• Familiarity with LMS platforms, Zoom, Microsoft Teams, and other virtual training tools.

Responsibilities:

• Facilitate Internal Training: Design and Deliver onboarding and ongoing training for internal clinical coders on the Reveleer platform, coding standards, and documentation protocols. Sessions may be live virtual or in-person.
• Train Customers on Guidelines: Provide customer-facing training focused on clinical coding guidelines and ensure alignment with internal training for consistency and accuracy.
• Maintain and Update Coding Guidelines: Own the creation, maintenance, and communication of internal and customer-facing coding guideline documents; ensure updates reflect compliance and operational changes.
• Develop CEU Content: Design continuing education resources for coders and abstractors, including content eligible for AAPC CEUs and submission for approval.
• Create Learning Materials: Write and design clear, engaging, and instructionally sound learning materials—including slide decks, guides, job aids, and reference documents—for both internal and external audiences.
• Assess Training Needs: Evaluate training requirements based on audit results, project-level needs, and customer-specific expectations. Develop plans to re-educate coders based on error trends.
• Collaborate Cross-Functionally: Partner with Clinical Operations, QA, and Product teams to ensure training programs reflect current processes and system updates.
• Flex Schedule Support: Adjust work hours as needed to deliver training and provide support across multiple coder shifts and global time zones, including evenings, weekends, and occasional offshore (India) schedules.
• Drive Continuous Improvement: Gather feedback, analyze performance data, and identify opportunities to enhance training effectiveness and learning outcomes.
• Special Projects: Support additional training initiatives and departmental projects as needed.