Dutch Speaking Customer Service Expert For Bofrost - Remote In Greece

View full description

Requirements:

• Fluency in Dutch and English is essential
• Experience in customer service or a related role is strongly preferred.
• Outstanding communication skills with a focus on delivering excellent customer care.
• Strong problem-solving skills and a proactive approach to customer support.
• Familiarity with CRM systems and common office applications.
• Ability to work independently in a remote setting while collaborating effectively with a team.

Responsibilities:

• Provide professional and friendly customer service to Dutch-speaking clients via phone, email, and chat.
• Address customer inquiries, resolve complaints, and ensure satisfaction with Bofrost products.
• Deliver accurate information about products and services, assisting customers in making informed choices.
• Maintain thorough documentation of customer interactions in our CRM system for record-keeping.
• Work collaboratively with team members to enhance service delivery and customer experience.
• Collect feedback from customers to report on service quality and suggest improvements.