Claims Director, Auto Casualty (Remote, US)

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Requirements:

• Minimum of 10 years of progressive leadership experience in property & casualty insurance claims roles, with a proven ascent in responsibility.
• At least 4 years of experience leading and optimizing Auto Casualty claims teams, with a demonstrated track record of achieving strong operational results.
• Strong technical knowledge and demonstrated expertise in managing Complex Bodily Injury claims, including advanced claim handling strategies, negotiation tactics, and litigation management.
• Proven ability to design, staff, and lead high-performing claims teams.
• Demonstrated passion for leadership, coaching, and talent development.
• Proven track record of strategic planning and budget management.
• Excellent interpersonal and project management skills, with the ability to communicate and collaborate effectively across all organizational levels.
• Strong analytical and problem-solving abilities.
• Comfortable operating in ambiguous environments and addressing complex business challenges.
• Results-oriented with strong decision-making capabilities.

Responsibilities:

• Partner strategically with the Claims Director, Auto Physical Damage on cross-functional initiatives and shared vendor relationships to optimize overall claims operations.
• Designing the foundational structure and processes for all Auto and/or Casualty claims.
• Contributing to the development of the operational strategy and vision for the Openly Claims organization.
• Managing claim outcomes to meet operational metric targets, including loss dollars, loss adjustment expenses, claim average cycle time, customer experience, employee experience, and regulatory compliance.
• Collaborating with Vendor Management and Technology Teams to evaluate and select vendor partners.
• Establishing and implementing segmentation rules for claim routing to optimize the use of technology, personnel, and vendors.
• Partnering with the Data Strategy team to design key operational metrics and automated reporting for enhanced transparency and data-driven decision-making.
• Providing policy and claims feedback in collaboration with the Insurance Product team.
• Representing Openly at claims industry events and forums.
• Cultivate a strong culture of teamwork and shared accountability within the Casualty claims team and across the broader organization, championing effective communication and problem-solving with all internal and external partners.
• Maintaining a comprehensive understanding of industry trends, regulatory changes, and technological advancements.