Customer Support Agent (French Speaking)

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Requirements:

• Fluent in both French and English.
• Previous experience in customer support or a similar role.
• Excellent communication skills, both written and verbal.
• Patient, empathetic, and customer-focused mindset.
• Strong problem-solving and conflict resolution skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Having an experience with crypto is huge plus.

Responsibilities:

• Respond to customer inquiries and provide prompt and accurate assistance in French through chats & emails.
• Handle customer complaints and resolve issues effectively.
• Ensure customer satisfaction through professional and courteous communication.
• Maintain detailed and accurate records of customer interactions and transactions.
• Identify opportunities for process improvements and provide feedback to management.