Dutch Speaking Customer Service Agent For Eneco - Remote In Greece

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Requirements:

• Fluency in Dutch and English
• Previous experience in customer service, preferably in the energy or utility sector.
• Exceptional communication and active listening skills.
• Experience with CRM systems and standard office software is preferred.
• Ability to work independently in a remote setting while collaborating effectively with the team.
• Enthusiasm for customer service and a proactive approach to problem-solving.

Responsibilities:

• Deliver excellent customer service to Dutch-speaking clients through various channels including phone, email, and chat.
• Assist customers with inquiries about their energy services, billing information, and account management.
• Document customer interactions accurately in the CRM system for effective tracking and follow-up.
• Collaborate with the Eneco team to resolve customer issues efficiently and promptly.
• Stay informed about the company’s products, services, and industry trends to provide accurate information to customers.
• Build long-lasting relationships with customers through attentive and personalized service.